Shipping policy
Packaging CARE:
We do care and love the products we have. We don’t wish it to break. To make it true – we do take care of the packaging in the best way possible for all fragile products.
We do box packaging. Main terracotta products are placed inside a corrugated box with natural straw, which keeps the product intact inside.
Even after that also, if products break just because of rough handling by courier people – the loss is on us. Please share the picture of the opened box as it is along with the product to learn from it and understand the issue. We will send a replacement for the damaged unit of the fragile product/s.
FAQs
How much does shipping cost? Is there a minimum order value/ quantity?
Shipping cost is variable depending upon the distance from the shipping point to the destination, weight & size of the product purchased. Shipment costs will appear while you are confirming the order with us.
We have not laid any MINIMUM ORDER VALUE! You can order as much or as little as you want!
Where do we deliver the products?
All across India!
Do we do international shipments?
Yes, We do. But currently, online booking/purchase for international customers are not open because of variable shipment cost. You need to connect us separately for all international orders.
How long does it take you to ship the ordered products?
Most of the products are crafted & customized. Normally, our dispatch time is within 72 hours of receiving your order!
How long will it take for my order to reach me?
Deliveries are in a manual system with our logistics partners and as such we are unable to give exacting timeframes. Having said that, normally, the delivery time frames are as below: Kolkata: Within 2-3 working days of dispatch of your order.
Other parts of India: Within 7-9 working days of dispatching your order.
What happens when I am not at home when you deliver?
In case you are not at home when your delivery arrives, our logistics partner will arrange a new time with you by calling you. There will be 2 free delivery attempts post-with a re-delivery fee will be levied on you.